Privacy Policy

Last updated: 25 August 2026

1. Introduction

This Privacy Policy explains how Mercy Senior Care Centre Sdn. Bhd. ("Mercy", "we", "us" or "our"), collects, uses, discloses and protects personal data in connection with our website, our enquiry and admission process, our careers applications, and our two centres in Rahang and Temiang, Seremban.

By submitting your information to us, whether through our website enquiry form, WhatsApp, phone, email or in person, you acknowledge that you have read and understood this Policy.

2. The Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, phone/WhatsApp number and email address
• Enquiry details: preferred centre, type of care needed, estimated start date, and any notes you share about your loved one's condition or needs
• Careers application details: name, contact information, qualifications, preferred centre and role, and your resume, where you apply for a position with us
• Website usage data: collected automatically through Google Analytics (GA4), such as pages visited and general device/location information, in aggregate and non-identifying form where possible

3. Sensitive Personal Data

Where you voluntarily share health-related information about a prospective resident, for example mobility, medical conditions or care needs, in our enquiry form, this is treated as sensitive personal data under the PDPA. We collect this only to assess suitability for admission and to prepare an appropriate care plan, and we handle it with additional care and restricted access within our team.

4. How We Use Your Personal Data

We use personal data to:

• Respond to enquiries and arrange centre visits or admissions
• Prepare and coordinate care plans for admitted residents
• Process career and internship applications
• Improve our website and services, and understand how visitors use our site
• Comply with legal, regulatory or safety obligations

5. Disclosure of Personal Data

We do not sell personal data. We may share personal data with:

• Staff within Mercy Senior Care Centre who need it to respond to your enquiry or provide care
• Hospitals, emergency services or a resident's personal doctors, where necessary for that resident's medical care or in an emergency
• Service providers who help us operate our website, email and analytics, under confidentiality obligations
• Authorities, where required by law

6. Cookies & Analytics

Our website uses Google Analytics (GA4) to understand how visitors use our site, so we can improve it over time. This may involve cookies or similar technologies. You can control cookies through your browser settings; disabling them may affect some website features.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. For example, admission and care records are retained for the duration of a resident's stay and for a reasonable period afterward for continuity of care and legal purposes.

8. Your Rights Under the PDPA

Subject to the PDPA, you may request access to the personal data we hold about you, ask us to correct inaccurate data, or withdraw your consent to certain uses of your data. To make a request, please contact us using the details below. We will respond within a reasonable time.

9. Security of Your Personal Data

We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including restricting access to enquiry and care information to staff who need it to do their jobs.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at hello@mercyseniorcare.com or +6019-387 2207.